Refund & Returns Policy

Policy  SouNeeds Grocery, Frozen Food, Meat & Chicken

Effective Date: 31 August 2026

At SouNeeds, customer satisfaction is our priority. We strive to deliver fresh, hygienic, and high-quality grocery, frozen food, meat, and chicken products. This Refund & Returns Policy explains when you are eligible for a return, replacement, or refund.

1. Eligible for Return or Refund

You may request a replacement or refund if:

• You receive the wrong product.
• The product is damaged, leaking, or spoiled at the time of delivery.
• The product is expired or not fit for consumption.
• An item is missing from your order.

Please report the issue within 24 hours of delivery with clear photos or videos of the product and packaging.

2. Non-Returnable Items

For hygiene and food safety reasons, the following items cannot be returned after delivery if they are in good condition:

• Fresh meat.
• Fresh chicken.
• Frozen food products.
• Perishable grocery items that have been opened or used.

3. Replacement Policy

If your request is approved, SouNeeds may:

• Replace the damaged or incorrect product, or
• Issue a refund if a replacement is unavailable.

4. Refund Process

• Online payments: Refunds will be processed to the original payment method within 5–7 business days after approval.
• Cash on Delivery (COD): Refunds may be transferred to your bank account or another approved payment method after verification.

5. Order Cancellation

• Orders can be cancelled before they are dispatched for delivery.
• Once the order has been dispatched, cancellation may not be possible for perishable items such as meat, chicken, and frozen food.

6. Quality & Food Safety

SouNeeds follows proper storage and handling practices for frozen food, meat, and chicken. Customers should refrigerate or freeze products immediately after delivery. We are not responsible for quality issues caused by improper storage after delivery.

7. How to Request a Refund or Replacement

Contact SouNeeds Customer Support within 24 hours of delivery and provide:

• Order ID.
• Product name.
• Reason for the request.
• Photos or videos showing the issue.

8. Contact Us

SouNeeds – Grocery, Frozen Food, Meat & Chicken

• Customer Support: 8447736524
• Website: souneeds.com
• Email: support@souneeds.com

SouNeeds reserves the right to verify all refund and return requests before approval.